Our Return Policy

Items must be returned within 120 days (4 months) of receipt of the order in original packaging and in salable condition. If any items do not meet the criteria for crediting, the item becomes the property of Awana and will not be returned.

Discontinued items or those no longer available in our store will not be eligible for a refund.

Customers are responsible for all shipping costs on returns, unless otherwise agreed upon with someone in our Canadian office. To initiate a return and ensure proper credit, please contact our Canadian Head Office Team to request your return authorization code. You can reach us at 1-877-422-6292 x 2 or through email office@awanacanada.ca including with invoice number and reason for return. Once you receive an authorization #, please print your original invoice and write the # at the top of the invoice, highlight the products you are authorized to return including the quantity and include it in the return package. Your account will be credited, less the cost of return shipping, within 5 business days of receipt. Credit will not be given for those items not eligible. Please be sure your products are in new and resalable condition before returning.

Revised 1/22