Ship returns to:

Awana International Canada - Returns
PO Box 2033
Komoka ON N0L 1R0

Our Return Policy

Items must be returned within 120 days (4 months) of receipt of the order. Items must be new and in the original packaging. If any items do not meet the criteria for crediting, the item becomes the property of Awana and will not be returned.

Customers are responsible for all shipping costs on returns. To initiate a return and ensure proper credit, please contact our Canadian Head Office Team at 1-877-422-6292 x 2 or email awanacanada@gmail.com to request your return authorization. Once you receive an authorization #, please print your original invoice and write the # at the top of the invoice, highlight the products you are authorized to return including the quantity and include it in the return package. Your account will be credited, less the cost of return shipping, within 5 business days of receipt. If products are not in original packaging and in brand new and resalable condition, a credit will not be given. Please be sure your products are in new and resalable condition before returning to avoid a chargeback.

Servicio en Español

atencionalcliente@awana.org
(866) 292-6227 press 2